Manage Nonconformities and Corrective Actions (Clause 10.2)

Actions

• Identify, document, and assess nonconformities in products, services, or processes.
• Take immediate corrective actions to contain and resolve issues.
• Conduct root cause analysis to prevent recurrence.
• Implement and track long-term corrective actions.
• Maintain records of nonconformities and corrective actions.

Expected outcomes

• A corrective action procedure that includes root cause analysis.
• Records of identified issues, corrective actions, and verification of effectiveness.