Key Principles of ISO 9001

ISO 9001 is based on seven quality management principles:

• Customer focus – Meeting customer needs and enhancing satisfaction.
• Leadership – Ensuring leaders establish a clear vision and direction.
• Engagement of people – Involving employees at all levels in quality management.
• Process approach – Managing activities as interconnected processes for efficiency.
• Continuous improvement – Making ongoing efforts to improve performance.
• Evidence-based decision making – Using data and analysis to guide decisions.
• Relationship management – Managing relationships with suppliers and stakeholders for long-term success.

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